_This feature is only available in the [Closet and Boutique AI plan](/#pricing)._

Dotb's **Smart Agent** automatically answers buyer messages on Vinted using AI and handles offers for you - saving time and keeping your buyers engaged around the clock.

Want to see it in action? [Try the Smart Agent playground](/dashboard/vinted/smart-agent).

[YouTube video](https://www.youtube.com/watch?v=X1SbEhYBx1o)

## How it works

Dotb continuously scans your Vinted inbox for new messages and offers, then decides what to do based on your configuration: it answers questions using your Instructions and Q&A, follows your shipping policy, and accepts or counters offers using your discount rules. A short, randomized delay between checks keeps the activity looking natural.

## Two modes: AI agent vs Discount only

- **AI agent** - the agent answers buyer messages with AI _and_ handles offers. Uses AI credits (included in the Closet and Boutique AI plan).
- **Discount only** - turn off **Enable AI agent** in the Settings tab to run the offer engine on its own: it accepts and counters offers based on your rules while AI message answering is skipped, so **no AI credits are used**.

## Settings

Configure the agent's behaviour in the **Settings** tab:

- **Model & Response** - pick the AI provider (Anthropic, OpenAI, or Google), a response style (Conversational or Concise), and how grounded answers should be (Conservative, Balanced, or Creative). Set the **response language** buyers are answered in.
- **Escalation** - get a Discord DM when the agent can't answer or detects a frustrated buyer, so you can step in.
- **After purchase** - keep replying after the buyer pays (shipping questions, follow-ups) or stop once the sale is done.
- **Limits** - cap how many AI answers each buyer receives within a time period.
- **Buyer filters** - skip buyers with low or no ratings, or ignore specific usernames.
- **Delay between loops** - control how often the agent checks for new conversations.

You can also **Import config** from another of your Vinted accounts, or **Reset** everything back to defaults.

## Shipping

In the **Shipping** tab, tell the agent the days you typically ship and whether same-day shipping is possible. When the shipping policy is off, the agent stays vague about shipping so you can handle those questions yourself or through Q&A.

## Instructions

**Instructions** are short rules that shape _how_ the agent responds - best practices and things to avoid (e.g. "Never negotiate price in chat - redirect to Vinted offers"). Keep them specific, one rule each, so the model follows them reliably.

## Q&A

Add **questions and their answers** once, and the agent reuses them to reply to buyers. Each answer can include an optional **picture**, sent alongside the text reply when that Q&A matches. Start from the built-in suggestions or write your own.

## Smart Offers

Dotb accepts and counters offers automatically, configured in the **Discount** tab:

- **Offer types** - apply one **Simple** percentage to every listing, set **Tiered** percentages by price range, or use **Per listing** minimums set on each Vinted item.
- **Auto-accept** - accept any offer at or below your threshold, optionally with a custom acceptance message.
- **Detect verbal offers** - when a buyer asks for a price in chat ("can you do 35?"), the same rules reply with an accept or counter, with no AI negotiation.
- **Auto-counter** - negotiate progressively toward your minimum through counter-offer steps, each with its own message.
- **Smart rounding** and **buyer limits** keep prices attractive and cap how often you accept or counter per buyer.

[Smart Offers](https://demo.dotb.io/demo/cmq8ho0bl1tiwqml6vw0cqgeb)

### Set a minimum price per listing

With the **Per listing** offer type, you set the minimum acceptable price directly on each item. In the Dressing Panel, click the `Columns` button and enable the `Accept Offers`, `Min Offers`, and `Counter Offers` columns. Set the minimum price (and whether to auto-accept) for each listing - offers at or above the minimum are accepted, lower ones are countered.

![Smart Offers Rows](https://cdn.dotb.io/documentations/smart-offers-rows.webp)

To set minimums for many items at once, use the bulk tool. Select listings then click on the button `Bulk Actions` > `Automations` > `Smart Offers`

![Smart Offers Bulk](https://cdn.dotb.io/documentations/smart-offers-bulk-active.webp)

## Playground

Before going live, use the **Playground** tab to test the agent on your real listings: send a message, make an offer, or simulate a purchase, and see exactly how the agent would respond - including the payload it receives and the lowest offer it would auto-accept.

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